Privacy policy.

Henkell Freixenet Australia, ABN 46 006 350 787, of 1/166 Albert Road, South Melbourne, trading as Henkell Freixenet Australia (registered trade mark) is committed to protecting any personal information we collect. We will always comply fully with the National Privacy Principles set out in the Privacy Act 1988 (the Act), as they apply to us. We will only collect, use or disclose personal information in accordance with the Act and this privacy policy.

This privacy policy covers all “personal information” we hold, that is, information about an individual, whose identity is apparent, or can be reasonably ascertained, from that information.

CONTACT

If you have any questions about this privacy policy, or the content or practices of our website, you can contact us by email here  or send us mail to:
Level 1, 166 Albert Road, South Melbourne, VIC 3205

PRIVACY POLICY

Our Privacy Policy is all about personal information – all the things we know about you. Because your information is so important to us, we are always honest and transparent about how we handle it.
If you are an Australian customer, the Policy explains how we collect your personal information, what we do with it, and, most importantly, how it’s protected.

WHY WE COLLECT PERSONAL INFORMATION

We collect personal information from you when it is reasonably necessary for a business purpose.
That means we collect it to supply you with the products you have asked for and to provide you with the best possible information and service.

Other reasons we collect personal information are to:

  • Understand you, and how we can meet your needs now and in the future.

  • Develop or evaluate products.

  • Make ads more relevant to you, whether they’re about our products or those of other companies.

  • Manage our business.

  • Comply with our legal obligations.

THE TYPE OF INFORMATION WE COLLECT

Henkell Freixenet Australia (and its wine brand family including but not limited to Henkell, Freixenet, Mionetto, iHeart, Segura Viudas and Gratien & Meyer) collects personal information like your name, address, date of birth, gender, occupation, interests, location, contact details, payment details, financial information, and information about how and where you purchase and use our products.

There are a few different ways we collect this information.

WHAT WE COLLECT STRAIGHT FROM YOU

We collect most personal information directly from you. For example, you might fill out a form online or give it to one of our representatives on the phone.

Of course, you can choose not to provide your personal information or may just want to deal with us anonymously. If this happens, we may not be able to provide you with the product you’ve asked for or give you the level of service you expect.

WHAT WE COLLECT WHILE YOU ARE WITH US

We also collect personal information during our relationship with you. For example, we may collect personal information:

  • When you purchase products.

  • At an event or promotion

WHAT WE COLLECT FROM YOUR ONLINE ACTIVITY

Henkell Freixenet Australia website and apps use cookies and other digital identifiers. These include:

  • Site performance identifiers: these give us information about how our websites or apps are used. This helps us provide you with a more user-friendly experience.

  • Analytics cookies: we use these to gather statistics about our site and apps. For example, they help us monitor how many users are on the site or app, and what sections are most popular.

  • Advertising cookies: we use these cookies to improve our understanding of the kind of advertising that may be relevant to your aggregated segment.

We may also use cookies or digital identifiers so that when you visit third party websites, relevant advertising from the Henkell Freixenet Australia can be displayed to your aggregated segment.

It’s important to know you can clear cookies or digital identifiers from your device and also disable future use of them by changing the security settings on your web browser. However, doing this might mean that parts of Henkell Freixenet Australia websites and apps may not work as they should.

WHAT WE COLLECT FROM OTHERS

Other people might give us personal information about you. We will take reasonable steps to make sure you know we have your personal information, how we got it and how we’ll handle it.

INSIGHTS FROM STATISTICS AND RESEARCH

We aggregate and process personal information to generate new insights about our products and customers, so we can provide you with the best possible service.

SENSITIVE PERSONAL INFORMATION

When we talk about sensitive information, we mean details about your race, ethnicity, politics, religious or philosophical beliefs, sexual preferences, health, genetics or criminal record.
Generally speaking, we don’t need sensitive information about you. This kind of information will only be collected with your permission, and we will only use it for the purpose for which you provided it.

HENKELL FREIXENET AUSTRALIA AND WHO WE WORK WITH

We may share your personal information within the wider Henkell Freixenet group such as our parent company Henkell Freixenet and its subsidiaries. We might also work with a number of other companies, and in certain circumstances may share personal information with them too.

PARTIES WE WORK WITH

We sometimes team up with other companies to offer products. If you purchase a product that is delivered by one of our partners, we’ll give them the personal information they need to provide it and manage their relationship with you. In these circumstances, we have arrangements in place with our partners that limit their use or disclosure of your personal information to these purposes.

OUTSOURCING

We work with third parties to provide some types of sales and customer support. They may have access to systems that include your personal information. These companies are subject to strict controls that protect your information from unauthorised use or disclosure, and limit their access to your personal information to the extent necessary to do their job.

LEGAL OBLIGATIONS AND OTHER PRIVACY EXCEPTIONS

We give access to personal information where we are permitted or obliged to do so by Australian law. For example, in some circumstances we will use or disclose personal information to react to unlawful activity, serious misconduct, or to reduce or prevent a serious threat to life, health or safety. We are obliged to cooperate with law enforcement bodies in some circumstances. We may disclose personal information, including information about phone calls and service use, when we receive an access request or warrant that is authorised under Australian law.

OTHERS

We will only disclose personal information to others if you’ve given us permission, or if the disclosure relates to the main reason we collected the information and you’d reasonably expect us to do so.

ADVERTISING

Henkell Freixenet Australia may use your personal information to send you advertising that is customised or more relevant to your interests, characteristics or general location. This doesn’t necessarily mean you’ll get more advertising. It just means that the advertising that you see will hopefully be more relevant to you.

ADVERTISING HENKELL FREIXENET PRODUCTS

Henkell Freixenet Australia advertises by mail, phone, email, text, and online via the internet and in apps.

ADVERTISING OTHER PRODUCTS

We also work with other companies to advertise their products online. We don’t give them access to your personal information when we do this. Instead, we work with them to understand the type of audience they want to advertise to, and deliver the ad for them.

OPTING OUT

We’ll make sure that any marketing emails, texts and letters we send you clearly tell you how to opt out, or you can tell our phone staff.

You can opt out of receiving online relevant advertising material at any time by  emailing us here

When you opt out, you can choose to opt out of particular direct marketing, or all direct marketing. Of course, there are some types of marketing we can’t control on an individual basis, like general letterbox drops or online ads that are not targeted specifically to you.

SECURITY

Security is serious. We’re committed to protecting your personal information.
Some of the security measures we use include:

  • Firewalls and access logging tools that protect against unauthorised access to your data and our network.

  • Secure work environments and workflow systems that prevent unauthorised access and copying of your personal information.

  • Secure server and closed network environments.

  • Encryption of data in transit.

  • Virus scanning tools.

  • Management of access privileges, to ensure that only those who really need it can see your personal information.

  • Ongoing training and security reviews.

These measures are robust, but security risks do change. We will remain vigilant in our efforts to protect your personal information.

HOW TO ACCESS YOUR PERSONAL INFORMATION

If you ask us, we will usually give you access to the personal information we hold about you. We will always confirm your identity before giving access to your personal information.

You can ask for access by emailing us. There are circumstances under Australian privacy laws where we may not give you access to the personal information we hold about you. For example, we can’t give you access if it would unreasonably affect someone else’s privacy or if giving you access poses a serious threat to someone’s life, health or safety.

There is generally no cost for accessing the personal information we hold about you, unless the request is complex or resource intensive. If there is a charge, it will be reasonable and we will let you know what it is going to be so that you can agree to it before we go ahead.

QUALITY OF PERSONAL INFORMATION

We aim to keep the personal information we hold about you accurate, up-to-date and complete. If you think our records need to be corrected, please email us.

We encourage you to update your details with us so we can deliver better service to you, and so the others we work with have access to the information they need to do their job.

GETTING IN TOUCH

We recognise that your personal information is important to you, so please let us know if you have any questions or concerns about this policy or our practices.

You can get in touch with us by:

Email
Mail: Henkell Freixenet Australia. Level 1/166 Albert Road South Melbourne Victoria 3205.

If you make a complaint about privacy, we will acknowledge receipt of your complaint, and try to investigate and respond to you within 30 days.

CHANGES

We’ll amend this policy if our practices change.

OTHER WEBSITES

Where our website contains links to other websites, we are not responsible for the privacy practices or the content of those websites.

EEA Residents Only.

Legal Basis For Processing Personal Information (EEA Residents Only).

i. If you are a User resident in the EEA, then our legal basis for collecting and using Personal Information will depend on the Personal Information concerned and the specific context in which we collect it.  However, where we are processing your Personal Information for our own purposes we normally rely on our legitimate interest to collect Personal Information from you, except where such interests are overridden by your data protection interests or fundamental rights and freedoms.

ii. In some cases, we may rely on your consent or have a legal obligation to collect Personal Information from you or may otherwise need the Personal Information to protect your vital interests or those of another person. If we rely on consent to collect and/or process your Personal Information, we will obtain such consent in compliance with applicable laws.

iii. If you have questions about or need further information concerning the legal basis on which we collect and use your Personal Information, please contact us using the contact details provided .

Legal Basis For Processing Personal Information (EEA Residents Only).

i. If you are a Subscriber who is a resident in the EEA, then our legal basis for collecting and using Personal Information described above will depend on the Personal Information concerned and the specific context in which we collect it. However, where we are processing your Personal Information for our own purposes we normally rely on our legitimate interest to collect Personal Information from you, except where such interests are overridden by your data protection interests or fundamental rights and freedoms.

ii. In some cases, we may have a legal obligation to collect Personal Information from you or may otherwise need the Personal Information to protect your vital interests or those of another person.

iii. If you have questions about or need further information concerning the legal basis on which we collect and use your Personal Information, please contact us using the contact details provided .

Legal Basis For Processing Personal Information (EEA Residents Only).

i. If you are a website visitor or other prospective customer who is a resident in the EEA, then our legal basis for collecting and using Personal Information described above will depend on the Personal Information concerned and the specific context in which we collect it.  However, where we are processing your Personal Information for our own purposes we normally rely on our legitimate interests to collect Personal Information from you, except where such interests are overridden by your data protection interests or fundamental rights and freedoms.

ii. In some cases, we may rely on your consent or have a legal obligation to collect Personal Information from you or may otherwise need the Personal Information to protect your vital interests or those of another person. If we rely on consent to collect and/or process your Personal Information, we will obtain such consent in compliance with applicable laws.

iii. If you have questions about or need further information concerning the legal basis on which we collect and use your Personal Information, please contact us using the contact details provided.

GENERAL INFORMATION

a. Your Data Protection Rights (EEA Residents Only).

If you are resident in the EEA, you have the following data protection rights:

i. You can access, review, change, update or delete your Personal Information at any time by contacting us here.

ii. To remove your Personal Information from a Website testimonial or request removal of your Personal Information from our blog or community forum, contact us by emailing us. In some cases, we may not be able to remove your Personal Information, in which case we will let you know if we are unable to do so and why.

iii. In addition, you can object to processing of your Personal Information, ask us to restrict processing of your Personal Information or request portability of your Personal Information. To exercise these rights, please email us.

iv. You can opt out of receiving marketing communication we send you at any time. You can exercise this right by clicking on the “unsubscribe” link in the emails we send you . To opt-out of other forms of marketing (such as postal marketing or telemarketing), please email us . For data privacy concerns, use the contact details provided.

v. If we have collected and process your Personal Information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your Personal Information conducted in reliance on lawful processing grounds other than consent.

vi. You have the right to complain to a data protection authority about our collection and use of your Personal Information.  For more information, please contact your local data protection authority.

Please note that because most of the information we store can only identify a particular browser or device, and cannot identify you individually, you will need to provide us with some additional information to enable us to identify the Personal Information we hold about you and ensure that accurately fulfil your request. You may also be required to provide ID.

Further Information for Subscribers:  As described in this Notice, for much of the Personal Information we collect and process about you through the Services, we act as a processor on behalf of our Customers. In such cases, if you want to exercise any data protection rights that may be available to you under applicable law or have questions or concerns about how your Personal Information is handled by Wingara as a processor on behalf of our Customers, you should contact the relevant Customer that has contracted with Henkell Freixenet Australia for use of the Services, and refer to their separate privacy policies. If you are having difficulties finding this Customer, you can contact us through our support team and we will try our best to help you. Email us here.